Return & Refund Policy

Return Policy
At Pikake, we accept returns within 3 business days of delivery for an exchange or store credit.
To be eligible for a return, please ensure the item meets all of the following criteria:

  • Unworn & Unwashed: The garment must be in its original condition and only tried on, not used.
  • Original Condition: All original tags and labels must be intact.
  • Original Packaging: The product must be returned in the original packaging to avoid damage in transit.

Please note: Exchanges are allowed only once per order. Items that do not meet the above criteria will not be accepted for return.
Custom-made garments are not eligible for return or exchange(unless defective). 

Return Process
To initiate a return, please contact our customer service team at info@labelpikake.com or call +91 9311211860 with your order details.

  • Customers are required to send the product back to our official address at their own cost.
  • A flat return shipping fee of INR 200 will be borne by the customer.

Return Address:
 Pikake
 Plot No 17,
 Sector 7, IMT Manesar,
 Gurgaon, Haryana – 122050

Defective or Incorrect Items
If you receive a defective or incorrect item, please raise a request within 48 hours of delivery by emailing us at info@labelpikake.com.

You will need to share the following:

  • Order number
  • Description of the issue
  • Unboxing video clearly showing the defect

Once verified, we will arrange an exchange or provide store credit as applicable.

Sizing Issues
In case of sizing concerns, please share:

  • A photo of the product worn or laid flat
  • A brief description of the alteration or exchange required

Our team will evaluate and assist you with the best possible resolution.

Refunds
All refunds are issued in the form of store credit, subject to the conditions below:

Store Credit Issuance: Once the returned item passes our quality check, store credit for the product value will be issued via email.

Validity: Store credit is valid for 6 months from the date of issue.

Processing Time: Please allow 7–10 business days for processing from the date we receive the return. A confirmation email will be sent once the credit is issued.

Non-Returnable Items
The following items are not eligible for return or exchange:

  • Final Sale Items: Products marked as "Final Sale"
  • Gift Cards
  • Customized or Personalized Items (unless defective)
  • For any assistance, please don’t hesitate to contact our customer care team. We appreciate your understanding and cooperation.